Did you know?
- In a 2007 survey of managers by the Center for Creative Leadership (CCL), 85 percent of respondents reported that conflict occurred on a regular and constant basis in their organization.
- "More than two-thirds of managers spend more than 10 percent of their time handling workplace conflict, and 44 percent of managers spend more than 20 percent of their time on conflict-related issues."
- "The hottest (most upsetting) hot button or trigger to conflict in the workplace is untrustworthiness."
- "Perspective taking — trying to understand the other person's point of view — is most effective behavior in helping to resolve conflict."
- "Retaliating,
demeaning others,
winning at all costs, and
displaying anger
are the most destructive
behaviors that inflame
conflict in the workplace."
Center for Conflict Dynamics
at Eckerd College |
