TIPS & TOOLS

Did you know?

• 85% of respondents to a survey of managers reported conflict occurred on a regular and constant basis in their organization.
                Center for Creative
                Leadership (CCL)
   
• The typical manager spends 25-40% of his/her time dealing with workplace conflicts. That's one to two days of every work week.
                Washington Business
                Journal, 2005
   
• It is estimated that more than 65% of performance problems result from strained relationships between employees, not from deficits in employees' skill or motivation.
                Organizational Conflict
                Journal, 1984
   
• Ernst & Young reports that the cost of losing and replacing an employee may be as high as 150% of the departing employee's annual salary.
                Workforce.com
   
• Perspective taking — trying to understand the other person's point of view — is the most effective behavior in helping to resolve conflict.
                Center for Conflict
                Dynamics at Eckerd
                College