APPROACH

Your success is our goal. One client at a one-year follow-up said, "Your survey recommendations turned everything around for us - we used to have one human resource problem a day and now we hardly ever have one!"

Our objectives are to help you in these ways:

• Build trust and respectful communication within your workplace to ensure collaboration and enhanced productivity
• Address problems early to untangle issues and retain top performers
• Eliminate time wasted by managers and employees on unmanaged, avoided, or ineptly handled conflict
• Create a system to handle future problems early, quickly, and inexpensively
• Communicate change and a shift to a new workplace culture with a minimum of anxiety, distrust, and incorrect assumptions
• Improve the quality and content of communication within teams, between individuals, among departments, and from management
• Restore working relationships
• Replace unproductive hours with a return to a dedicated focus toward team and organizational goals
• Coach executives as they sort out difficult career and leadership issues for greater personal and organizational success
• Give upper mid-level managers the tools and support to meet a challenge that is not only one of the most difficult a manager faces, but also the most critical to career success

At the conclusion of a project, clients often remark on the thoroughness of our work. We assure you that we will give your project our full attention, high ethical standards, and sincere concern. We want you to be satisfied with the work we have done for you.

To ensure a successful working relationship with you, we will

• Listen and ask the right questions to understand your situation and your expectation in order to deliver the results you want.
• Offer a convenient and appropriate setting for our work with you. Most often, we work at the client's location, but we will find alternate space if you request it.
• Give your project a high priority. Susan Gunn, Working Dynamics president, will be the lead consultant on each project. When agreed upon by the client, she will contract with other qualified staff to provide the desired results for your project.
• Deliver high quality services for a cost that is manageable to the client. Working Dynamics will set project fees according to goals, desired results, time requirements, and other conditions unique to the client. We will offer a prompt estimate after learning your needs. We will make every effort to find fee arrangements and payment terms that are manageable for the client.